Privacy Policy

3SYNC (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data, and outlines your choices regarding your information.

By using our website www.3sync.com (the “Website”) or interacting with our services, you consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please do not use the Website or our services.

Information We Collect

We may collect the following types of information to support our medical research and clinical operations.

Identifying Information

• Name: Used to identify and communicate with participants or interested individuals.
• Address: Used for correspondence, mailings, or study-related communication.
• Phone Number: Used to contact you for scheduling, eligibility screening, or study-related updates. If you opt in, your phone number may also be used to send text message reminders, updates, and limited informational messages, and to place calls to you as described below.
• Email Address: Used for correspondence, confirmations, and updates about study opportunities. If you subscribe or opt in, we may use your email address to send newsletters or study announcements. You can opt out at any time.

Health-Related and Study Information

• Information you voluntarily provide regarding your health or medical history to determine eligibility for clinical trials.
• Study participation data, visit records, or related documentation maintained securely and in compliance with HIPAA.

Technical Information

• IP address, browser type, operating system, and usage data collected through cookies or analytics tools (such as Google Analytics).
• Information about how you interact with our website and our advertising, collected through tracking technologies described in the Cookies and Advertising section below.

How We Use Your Information

We use the information we collect to:

• Provide information about ongoing and upcoming research studies.
• Communicate regarding study eligibility, scheduling, or participation.
• Send email, SMS, or place phone calls related to updates, reminders, or health-related opportunities, in compliance with applicable laws.
• Improve our website, outreach, and research operations.
• Fulfill legal, regulatory, or institutional compliance requirements.

Phone Calls and Automated Voice Technology

If you submit your phone number through a form on our Website, a study advertisement, or a referral from your healthcare provider, you agree that 3SYNC and its service providers may contact you by phone about the study you expressed interest in. These calls may be placed using automated dialing technology and may be handled by an AI-powered voice assistant. The assistant will identify itself as an automated assistant, and you may ask to speak with a member of our staff at any time.

Calls may be recorded and transcribed so we can screen for study eligibility, schedule visits, and maintain accurate records. Call recordings and transcripts that contain health information are protected as described in the HIPAA and Data Protection section. Consent to receive calls is not a condition of participating in any study or of receiving any service. To stop receiving calls, tell the caller you do not wish to be contacted, or email info@3sync.com, and we will add your number to our internal do-not-contact list.

Messaging Terms and Conditions (SMS/Text Messaging)

Program name: 3SYNC Clinical Research Text Messaging Program

Program description: If you opt in, 3SYNC will send text messages related to clinical research studies, including study eligibility follow-ups, appointment scheduling and reminders, visit confirmations, study updates, and limited informational messages.

How you opt in: You opt in by providing your mobile phone number on a 3SYNC form or study registration page and checking the box or otherwise agreeing to receive text messages, or by giving us your verbal or written consent when you speak with our staff or automated assistant. Consent to receive text messages is not a condition of participating in any study or of purchasing or receiving any service.

Message frequency: Message frequency varies based on your study activity and the communications you have requested.

Message and data rates: Message and data rates may apply. Please contact your wireless carrier for details about your plan.

How to opt out: You can cancel the text messaging service at any time. Reply STOP to any text message from us. After you send STOP, we will send one final message confirming that you have been unsubscribed. You will not receive further text messages from us unless you opt in again. You may also opt out by emailing info@3sync.com. If you opt out of text messages, we may still contact you by email or phone unless you tell us otherwise.

How to get help: Reply HELP to any text message for assistance, or contact us at info@3sync.com. 800.733.7962

Supported carriers: Our text messaging program works on major U.S. wireless carriers. Carriers and wireless providers are not liable for delayed or undelivered messages.

Content of messages: Text messages will not include detailed health information. We will never ask you to reply with sensitive health details by text. If a message asks you to take an action, please contact us through the phone number or email provided in the message.

Privacy of your mobile information: No mobile information, including your phone number, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing and will never be shared with any third party. We may share your phone number only with service providers who help us deliver messages and place calls on our behalf (for example, messaging platforms and carriers), under confidentiality obligations and only to deliver those messages and calls.

Compliance: Our text messaging program is operated in compliance with the Telephone Consumer Protection Act (TCPA), applicable CTIA guidelines, and A2P 10DLC registration requirements.

Changes to messaging terms: We may update these Messaging Terms from time to time. Continued participation in the program after an update means you accept the updated terms.

Cookies and Advertising Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze website usage. We may also use advertising technologies, such as the Meta Pixel, to measure the effectiveness of our advertising and to show you information about research studies on other platforms. These technologies do not receive the health information you submit in our eligibility forms. You can disable cookies through your browser settings, though some site features may not function properly as a result. You can also manage ad personalization through the settings on the platforms where you see our advertising.

Children’s Privacy

This Website is intended for use by a general audience. We do not knowingly collect personal information directly from anyone under 18 years of age without the consent of a parent or legal guardian. Some of our studies enroll minors. In those cases, we collect information only from a parent or legal guardian, or with their consent, and only for the purpose of determining eligibility and communicating about the study. If we become aware that a child under 18 has submitted personal information without parental or guardian consent, we will delete that information promptly.

Analytics Programs

This Website uses Google Analytics to collect data about visitor behavior and traffic patterns. If you wish to opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout/.

Do Not Track

“Do Not Track” (DNT) is a browser setting that allows you to express your preference not to be tracked. Our Website does not currently respond to DNT signals. You can enable or disable this setting in your browser’s preferences.

HIPAA and Data Protection

3SYNC complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws. Any health information collected as part of a study or eligibility screening will be stored securely, used only for authorized research purposes, and shared only with approved personnel or regulatory agencies as required by law.

Data Retention

We retain personal and study-related information only as long as necessary to fulfill research, regulatory, or legal obligations. Non-essential information is deleted once it is no longer needed or upon request, as permitted by law.

Your Rights

You have the right to:

• Request a copy of your personal data.
• Request correction or deletion of your data, except where retention is required by law.
• Withdraw consent for marketing, text messages, phone calls, or other communications at any time.

If you are a California resident, you may also have additional rights under California privacy law, including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising your rights. Health information covered by HIPAA or collected as part of a clinical trial may be exempt from some of these rights.

To exercise these rights, please contact us at info@3sync.com.

Data Sharing

3SYNC does not sell, rent, or trade personal information. Limited information may be shared only with:

• Authorized clinical and research partners under confidentiality agreements.
• Regulatory or ethics oversight bodies for compliance.
• Trusted third-party service providers who assist with communication (including text messaging and phone calls), hosting, or data processing, under strict data protection standards.

This section does not permit sharing of mobile phone numbers or text message consent for marketing or promotional purposes, as described in the Messaging Terms and Conditions above.

Information Security

We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or disclosure. While no system is entirely secure, we take all reasonable steps to protect your data.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our Messaging Terms, please contact:

3SYNC Clinical Research Email: info@3sync.com Website: https://3sync.com